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TedPack FAQ's

Honestly, if it is your first time to find a flexible packaging manufacturer or supplier, it is a sure way that you have some questions. So, read on and learn more!

About Packaging Bags & Pouches

  1. What is the minimum number of pouches I can order?
    For unprinted pouches, the minimum order quantity is 5,000 pieces. For printed pouches, the norm ranges from 10,000 to 20,000 pieces; very small bags may require a 50,000-piece start. However, digital printing options allow customization starting from just 100 pieces.
  2. How do you conduct proofing of your process?
    Prior to printing, a color-separated artwork proof with signature and approval is sent. After confirmation, printing begins. Printing proof or finished product samples can also be requested before mass production.
  3. How do you pack the printed bags and pouches?
    Printed bags are bundled in 50 or 100, placed in corrugated cartons, and labeled. Packaging may vary depending on size, design, or customer requests. Pallets and stretch film can also be arranged.
  4. Do you have custom labels services?
    Yes—custom labeling services are available upon request.
  5. Can I get some sample for the size and testing purposes?
    Yes—you’re encouraged to trial pouches before purchase. Existing and custom samples are offered, though custom samples may have a fee.
  6. Is there a minimum requirement for the labeling services?
    A minimum of 5,000 pieces is preferred for efficiency and cost savings.
  7. What are the lead times normally?
    Lead time varies by design and quantity but usually takes 2–4 weeks. Shipping can be by air, express, or sea.
  8. Do you have any retort pouches?
    Yes—retort pouches for pasteurization and high temperatures (95 °C to 135 °C) are available.
  9. What is the best packaging material that can keep my products from direct sunlight or moisture?
    Aluminum foil materials are best for sunlight protection. For moisture, polypropylene, nylon, or coated pouches are recommended.
  10. Can I get materials which allow for easy open packages?
    Yes—options include laser scoring, tear tapes, tear notches, slide zippers, and peelable coffee packs.
  11. What artwork files do you accept?
    Adobe Illustrator, PSD, or PDF. Fonts should be outlined or included.
  12. How do you explain flexible packaging?
    Flexible packaging is non-rigid packaging that can change shape while protecting the product.
  13. What is converting?
    Converting is the process of transforming raw materials like foils or resins into laminated, multi-layer pouch structures.
  14. What is extrusion coating?
    It involves applying molten resin onto a substrate, which cools into a solid finishing layer.
  15. What is extrusion lamination?
    Similar to extrusion coating, but molten resin is used to bond two web materials together.
  16. How do you define adhesive lamination?
    Adhesive lamination joins material webs using solvent-less, water-based, or solvent-based adhesives.
  17. How do I know the difference between co-extrusion and mono-extrusion?
    Mono-extrusion uses a single resin, while co-extrusion uses multiple resins for layered film structures.
  18. Do you fill or do form packaging?
    No—they supply packaging but can refer you to partner companies for filling and sealing services.
  19. What are the material specifications I can get from you?
    Options include Matt-BOPP, BOPP, AL, PA, VMPET, Matt-PET, PET, PP, PE, CPP, and more.

Terms & Conditions

  1. Is it acceptable if I order online?
    Yes—quotes, deliveries, and payments can be handled online. Payment methods include T/T and PayPal.
  2. How does your company relate to the quality and control of the state?
    Quality is prioritized. Certifications include ISO, SGS, and ROHS, with BPA-free and FDA-approved products.
  3. What information must I keep in mind before placing an order or requesting for a quote?
    Prepare details such as pouch dimensions, artwork, add-ons, and quality requirements.
  4. Which payment options do you have?
    Accepted methods: PayPal, T/T, and L/C.
  5. Do you have any sales agreement?
    Yes—an agreement must be reviewed and signed before payment.
  6. Does your company abide by image copyright?
    Yes—all images and printing rights are copyrighted unless stated otherwise.
  7. How long does an invoice last when an order is placed?
    Payment terms are stated clearly; some orders may be invoiced separately.
  8. Can I cancel my order?
    Yes—orders can be canceled within three days if goods haven’t shipped or terms aren’t met.
  9. What are your inspection terms?
    Goods are subject to inspection or rejection. Non-conforming items can be returned. Third-party inspection is accepted.
  10. Can I make changes to my artwork at any time?
    Yes—changes to specifications, design, or schedule may be made, with time or cost adjustments.
  11. Can I make subsequent sales once I buy from you?
    Yes—resale is allowed, but TedPack isn’t liable for resale profits or damages.

General FAQs

  1. What will I receive with my package design?
    A custom-designed package with branding, ingredient lists, and UPCs as needed.
  2. What kind of bags and pouches do you offer?
    A wide variety of options are available. Contact them for details.
  3. What type of printing do you offer?
    Up to 10-color printing with rotogravure, flexo, or digital methods.
  4. Which materials do you offer when printing the bags and pouches?
    Options include post-consumer, reusable, compostable, and non-plastic materials.
  5. Can I order for a custom pouch not included on your website?
    Yes—submit your artwork and dimensions for approval and production.
  6. What is your turnaround time?
    Design takes 1–2 months; production usually requires 2–4 more weeks.
  7. Can I change my order?
    Yes—if printing hasn’t begun.
  8. How much does the shipping cost?
    Costs depend on location and order size; an estimate is provided after ordering.
  9. Which places do you ship your bags to?
    Worldwide, with main markets in Europe and the USA.
  10. What if I don’t get my shipment or my shipment is delayed?
    Contact the company to investigate and update you.
  11. What happens if an error occurs during payment?
    Don’t resubmit; contact the company to confirm receipt.
  12. Can I pay in installments?
    No—only two payments per order are accepted.
  13. What if the order does not satisfy me?
    A 100% satisfaction guarantee is offered; issues will be resolved.
  14. Can you print on both sides of the pouches?
    Yes—both sides are printed unless otherwise specified.
  15. Do I need to pay extra for you to print both sides on my pouches?
    No—cost includes both sides unless technical changes are requested.
  16. What printing quality can I expect?
    Quality depends on artwork and printing method selected.
  17. Will I get the entire cost up front before placing my official order?
    Yes—all charges are disclosed before order confirmation.
  18. What add-on features are available?
    Options include valves, zippers, vents, tear notches, handles, rounded corners, re-closeable features, and punch holes.
  19. How long can I use my cylinder plates?
    They typically last 24–30 months, or up to 1,000,000 meters of printing.
  20. Why do I need to pay a mold cost?
    Special pouches (e.g., shaped, window, spout, punched) may require mold fees.
  21. How should I choose the best pouches for my products?
    Consider use, functionality, branding, and budget—or request professional recommendations.